Terms and Conditions

1. Introduction

Welcome to Fiona Pitkin ("we”, "us", "our"). These Terms and Conditions govern your use of our website, https://www.fionapitkin.co.uk/, and the purchase of our products. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions.

2. Products

We offer a range of cushions and collages, including custom-made items. Product descriptions, images, and prices are provided on our website. Please note that colours and dimensions may vary slightly due to screen settings and handmade nature. The patinated appearance and subtle irregularities in colour vary from cushion to cushion.

 

3. Orders and Payment

  • All orders are subject to acceptance and availability.

  • Prices are listed in GBP and include VAT where applicable.

  • Payment must be made in full at the time of ordering via Paypal, Apple Pay, Visa (credit & debit cards), Mastercard (credit & debit cards), American Express.

4. Delivery

  • We aim to dispatch ‘Ready to ship’ products within 1 working day.

  • Delivery times may vary depending on location and product availability.

  • Delivery charges are calculated at checkout and are the responsibility of the customer.

5. Custom Orders

  • We aim to make custom orders in 2 – 3 weeks depending on the amount ordered.

  • Custom-made products are created based on your specifications.

  • Please ensure all details provided for custom orders are accurate.

  • Custom orders cannot be cancelled or returned unless faulty.

6. Returns and Cancellations

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods.

  • To cancel, please contact us at parkerfiona2@gmail.com within this period.

  • Returned items must be in their original condition and packaging.

  • Custom-made items are exempt from cancellation rights unless they are defective.

  • Refunds will be processed within 14 days of receiving the returned goods.

7. Faulty Goods

  • If you receive a faulty or damaged item, please contact us within 14 days of receipt.

  • We will offer a replacement, repair, or refund as appropriate.

8. Intellectual Property

All content on our website, including images, text, and designs, is the property of Fiona Pitkin and is protected by intellectual property laws. Unauthorized use is prohibited.

9. Limitation of Liability

We are not liable for any indirect or consequential losses arising from the use of our website or products. Our liability is limited to the purchase price of the product in question.

10. Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy Policy at [Link to Privacy Policy] for information on how we collect, use, and protect your data.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Fiona Pitkin
London
Email: parkerfiona2@gmail.com
Phone: +44 020 8348 0111