Privacy Policy

1. Introduction

Fiona Pitkin ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, and your rights under UK GDPR and the Data Protection Act 2018.

2. Who We Are

Controller: Fiona Pitkin, London UK.
Contact: parkerfiona2@gmail.com Phone: +44 20 8348 0111

3. What Data We Collect

We might collect:

  • Name, address, email, phone for orders and delivery

  • Payment details (via secure third-party processors)

  • Browsing and device information (IP address, cookies)

  • Marketing preferences if you opt‑in

4. How We Collect Data

  • When you place orders or create an account

  • When you contact us or subscribe to emails

  • Automatically via cookies and analytics tools on our website

5. Why We Use Your Data & Legal Basis

We process your data to:

  1. Fulfil orders and delivery (contract)

  2. Manage payments and prevent fraud (legal obligation)

  3. Send updates or marketing only if you consented

  4. Improve our site via analytics (legitimate interest)

  5. Comply with laws (legal obligation) fsb.org.uk+7sprintlaw.co.uk+7ftc.gov+7

6. Who We Share Your Data With

We may share data with:

  • Delivery couriers to deliver items

  • Payment providers to process transactions

  • IT and analytics services (e.g. Google Analytics)
    We ensure all third-party partners are GDPR-compliant.

7. Cookies & Tracking

We use cookies to:

  • Enable essential website functions

  • Understand site usage

  • Improve user experience
    You can manage cookie preferences via your browser settings (see our Cookie Policy [link]).

8. Data Retention

We keep your data only as long as needed:

  • Order and purchase records: 6 years (HMRC requirement)

  • Marketing preferences: until you unsubscribe

  • Analytics and logs: up to 2 years

9. Your Privacy Rights

Under UK GDPR you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Delete your data ("right to be forgotten") unless legal obligation applies

  • Restrict or object to processing (including marketing)

  • Withdraw consent at any time (easy to unsubscribe)

  • Data portability

  • Lodge a complaint with the ICO: ico.org.uk

10. Withdrawing Consent

If you’ve consented to marketing, you can withdraw it any time by:

  • Clicking ‘unsubscribe’ in emails

  • Contacting us at parkerfiona2@gmail.com

11. Security Measures

We use physical, electronic, and organisational controls to secure your data (e.g., HTTPS, secure servers, restricted access) youcanbook.mebigcommerce.co.uk+1ftc.gov+1dataguard.com+2sprintlaw.co.uk+2ico.org.uk+2.

12. International Transfers

We do not transfer your personal data outside the UK/EU.

13. Children

Our site is intended for adults. We do not knowingly collect data from under‑13s. If we discover we’ve collected such data, it will be deleted immediately.

14. Policy Updates

We may update this Privacy Policy occasionally. The effective date at the top will reflect changes. We encourage you to check back periodically.

15. Questions or Complaints?

Contact:
Data Protection Officer / Owner
Fiona Pitkin
Email: parkerfiona2@gmail.com
Phone: +44 208 348 0111
Address: London

If you remain unsatisfied after contacting us, you may raise a complaint with the ICO (ico.org.uk).